Clinic

Accessibility

The driveway to the house is quite steep. If this is a concern, please reach out to the clinic to see if this would be an issue for you.

Late Cancellations & Missed Appointments

Please note that at Brighten Massage, we adhere to a firm 24-hour cancellation policy. We understand that unforeseen circumstances like work delays or car troubles can arise, but it's important to acknowledge that these situations are beyond the therapist's control, and absorbing such expenses isn't fair.

To prevent late cancellation fees, cancel your appointment online as soon as possible as the clinic doesn't have dedicated full-time reception. Alternatively, if someone else can attend the appointment on your behalf, please inform the clinic in advance.

Illness

If it's 24 hours before your appointment, please cancel if:

-You are sick/symptomatic.

-You have not been symptom-free for a full 48 hours following illness.

-Someone in your home has recently become sick or started showing symptoms in the last 48 hours (you may unknowingly be spreading these germs and not yet feel unwell yourself).

Payment

Kindly be aware that a credit card surcharge will be applied to all transactions paid by credit card. This surcharge is necessitated by the substantial processing fees incurred by the clinic. As an alternative, clients have the option to pay via debit card or prepay through e-transfer, which along with direct billing to insurance, does not incur additional charges. We appreciate your understanding and cooperation in helping us manage operational costs efficiently.

Scent Aware

To ensure a comfortable environment for all, we kindly request refraining from wearing perfume or cologne to your appointment. Strong scents can trigger migraines and nausea, impacting both subsequent clients and the therapist, potentially at the risk of being unable to treat.

If you have concerns regarding scents used in our treatments or have sensitivities yourself, please reach out to the clinic in advance. We strive to accommodate various sensitivities and will work to address your needs effectively. Thank you for your understanding and cooperation.

Treatment

Massage

Whether it's someone's first massage or they've been enjoying massage for years, people are often surprised what massage can help with. This includes, but isn't limited to, headaches, jaw & tooth pain, whiplash, nerve compressions such as carpal tunnel and sciatica, scoliosis, scar tissue, joint range of motion, delayed onset muscle soreness from activity, and swelling. Massage can be very relaxing, even while working on improving the above conditions.

Hot Stones

One of the main functions of massage is to increase circulation to tight and restricted tissues to increase oxygen levels and decrease muscle toxins. Using hot stones feels great and is also very effective. Stones are not placed on the back, but incorporated into the massage techniques, maximizing benefits. Stone temperature is whatever is most preferred by the patient.

IASTM

Instrument Assisted Soft Tissue Mobilization is massage utilizing the use of specialized hand-held tools to focus on both fascia and muscular tissues in a specified way that hands are not able to. This is a very effective modality to get the most out of the appointment and can easily be interspersed with relaxation massage, without any soreness or skin discolouration.

Kelowna Massage Registered Massage Katherine Mix RMT Relaxation Massage

Home Care

Being educated about what's going on with yourself and having specific activities you can do at home when it's convienent give you control over your health. This allows you to improve your well-being, get to your goals quicker, and allow massages to be more encompassing and enjoyable rather than focused on one or two areas to get you by.