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Direct billing means that a clinic submits your treatment receipts to your insurance company for reimbursement on your behalf, saving you the trouble. You are always responsible for paying for your treatment and must be prepared to cover the treatment costs if direct billing isn't available. 

Just because you have insurance doesn't mean massage is included. As well, some carriers and plans provide massage coverage but not direct billing, this means that you can still see a registered massage therapist but you need to pay for the appointment then submit the receipt to your insurance company yourself afterwards. Please contact your insurance provider to find out. 

Insurance does not cover missed appointments, so patients are responsible for covering the cost if an appointment is missed. 

Do to the difficulty in dealing with ICBC, Brighten Massage can't accept patients with an open ICBC claim.  

Please note, anyone who gets in a motor vehicle accident (MVA) and receives a claim number is automatically eligible for 12 weeks of care, which includes:  

Acupuncturist / 12 visits / $100 

Chiropractor / 25 visits / $59 

Clinical Counsellor* / 12 / $135 

Kinesiologist / 12 / $88 

Physiotherapist / 25 / $89 

Psychologist / 12 / $219 

Registered Massage Therapist / 12 / $90  

*Clinical Counsellors have certain requirements that need to be met to be covered. 

*Please check with ICBC for updated coverage amounts with the link below.* 

After 12 weeks, if you have not returned to pre-accident status (same level of activity & pain (free) levels you were at before your MVA and without care), the therapists on your care team can submit treatment extensions so that you can continue to attend appointments and further your recovery. 

There is a Travel Treatment Expense form on the ICBC site to track mileage to and from appointments for reimbursement and parking fees. There are time limits on when you must submit your receipts to be able to get reimbursement.  

In dealing with ICBC be educated and informed, do not do this by relying on your ICBC. 

Be persistent in what you're entitled to, you have paid for this coverage and expenses add up.

Coverages

https://www.icbc.com/claims/injury/Pages/medical-care-treatment.aspx

Travel Expense Form

https://www.icbc.com/claims/injury/Documents/CL753-treatment-travel-expense.pdf